- Broken parts on a product.
- Missing parts
- Mis-shapen parts out of the norm for the particular product. For example, if the head on a figure is twisted or the face is deformed when it is not supposed to be.
- Parts incorrectly attached on a product. For example, if the arm on a figure is attached incorrectly by the manufacturer.
- Incorrect paint job as compared to others of the same product. For example, if the color is supposed to be white and it's painted pink.

The following cases are NOT considered defective and products may not be returned for the following cases:

- Minor paint over-runs or blemishes. These are a normal part of the mass painting process used and very common in mass-produced products.
- Minor scratches or dents on product. In a lot of cases, these are also part of the mass production process.
In some cases, we may make exceptions for the above and allow returns. In such cases, a 15% re-stocking fee will apply

OTHER EXCEPTIONS

The following items cannot be returned if defective due to the fact that we have no way of returning them to the manufacturer, and therefore we cannot accept liability for their faulty QC issues:
- Any Macross products manufactured by Yamato
- Any Macross products manufactured by Bandai
- Any Macross products manufactured by CM's
- Any Macross products manufactured by Kaiyodo/Organic
- Any Transformers products manufactured by Takara/Tomy
- Any e-Hobby exclusive Transformers products

Dimensional Weight for Domestic Priority Mail and Express Mail

This is a new concept introduced to supposedly provide more accurate shipping costs. Frankly, we feel that this is going to be a major problem for everyone involved. Here is how it works:

- If a package is greater than 1 cubic foot in volume (12" x 12" x 12") and is shipped a distance of over 600 miles from us (i.e. to an address in zone 5-8), then shipping costs will be calculated based on the package's dimensional weight instead of it's actual weight. Since we are located in Fullerton, CA 92831, packages shipped to every state except CA, AZ, UT, and NV will be affected.
- To determine the dimensional weight, multiply the lenght by the width by the height and divide by 194, then round up to the next whole number
- So if a package measures 16" x 16" x 8", the dimensional weight is 2048/194 = 10.5 -> 11 lbs.

With the above in mind, if your order required a box measuring 16" x 16" x 8" and weighed 6 lbs., you would be charged the rate as if it weighed 11 lbs.!

As is evident, it is impossible for our web site to determine what size box will be required to ship any combination of products. Our site uses only the actual weight to provide shipping estimates. Due to this reason, most Priority Mail quotes will NOT BE ACCURATE and may be subject to dimensional weight rates. In fact, the only States that aren't affected are California, Nevada, Utah, and Arizona. So if you live outside of these states, then the USPS quote on our site will most likely not be accurate. Of course once your order is ready to ship, we will be able to provide you the exact shipping costs.

We are still trying to figure out the USPS' logic behind this. Our recommendation to our customers outside of AZ, CA, NV, and UT is to simply select a FedEx or UPS shipping method instead.

International Mail Service Changes

The USPS has also significantly changed their international services. The old Parcel Post and Global Priority Mail options have been consolidated into one Priority Mail International service. Global Express Mail is still available. The Surface Mail (ocean) has been discontinued. Our site will continue to provide automatic shipping quotes for international destinations.